Step by step

  1. Choose one task: booking, recording a request or looking up information. Sketch the screens and journey.
  2. Define fields, permissions and empty or error states. Prototype with test data.
  3. Test the workflow with three people. Record where they get stuck and fix it before adding features.

Template to get started

Workflow: [task]. User: [role]. Propose screens, fields and acceptance criteria. Include permissions, validation, empty and error states. Do not add features outside this workflow.

Expected outcome

A prototype with one complete workflow and a list of observed improvements.

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